VIP7 FAQ – Answers to Your Gaming Questions

VIP7 is strictly for players who are 21 years old and above. This is a firm requirement. Accounts found to belong to underage players will be permanently suspended and any funds will be handled according to our Terms & Conditions.

On the Login page, look for the password recovery option. You'll be asked to verify your registered mobile number via OTP, after which you can set a new password. If you run into any issues, contact our support team at [email protected].

No. Each player is allowed only one account. Duplicate accounts are against our Terms & Conditions and may result in suspension of all associated accounts. If you're having trouble accessing your account, reach out to our support team directly.

Account verification (KYC) is required before your first withdrawal. You'll need to submit a valid government-issued ID and confirm your mobile number. The process is straightforward and helps us protect your account. Once verified, your account is fully unlocked for deposits and withdrawals in PHP.

VIP7 supports Philippine Peso (PHP) deposits through local payment channels including:

• Philippine online and mobile banking (bank transfer)
• GCash e-wallet
• Maya e-wallet

All transactions are processed in PHP. We do not accept credit cards or cryptocurrency for gaming deposits.

Most deposits via GCash and Maya are reflected almost instantly. Bank transfers may take a bit longer depending on your bank's processing time. If your deposit doesn't appear after a reasonable wait, contact support with your transaction reference number.

Minimum deposit amounts may vary depending on the payment method used. For the most current deposit limits, log in to your account and check the cashier section, or contact our support team at [email protected] for assistance.

Log in to your account and go to the withdrawal section in the cashier. Select your preferred method (bank transfer, GCash, or Maya), enter the amount in PHP, and submit your request. Make sure your account is verified before requesting your first withdrawal to avoid any delays.

Processing times vary by method. E-wallet withdrawals to GCash or Maya are generally faster than bank transfers. During peak periods, there may be slight delays. If your withdrawal hasn't arrived within the expected timeframe, please contact support with your transaction details.

Common reasons include an unverified account, incomplete KYC documents, active bonus wagering requirements, or a mismatch between the account name and the bank/e-wallet name. Review your account status and make sure all verification steps are complete. Our support team can walk you through any specific issue.

VIP7 offers a wide variety of games suited for Filipino players, including:

• Slot Games — hundreds of titles with different themes and mechanics
• Live Casino — real dealers, real-time tables including baccarat, roulette, and blackjack
• Bingo — eBingo games popular among local players
• Sports betting — covering basketball (PBA/NBA), boxing, volleyball, football, esports, and more

Yes — VIP7 is fully optimised for mobile. You can play directly in your phone's browser on both Android and iOS, or download the dedicated app from the Download page for a smoother experience. The full game library is accessible on mobile.

Yes. VIP7's Live Casino operates around the clock with real dealers streaming in real time. Whether you're up late in Manila or logging in early from Cebu, there's always a table open and ready.

Available bonuses and promotions are displayed on your dashboard after logging in, and on the Promotions page. Each promo has its own eligibility criteria and usage guidelines. Read the details carefully before opting in to make sure it fits your gaming style.

Most bonuses come with wagering requirements, meaning you'll need to play through the bonus amount a certain number of times before any winnings from it can be withdrawn. Specific requirements vary per promotion — always check the individual promo terms on the Promotions page.

It depends on the specific promotion. Some bonuses are designated for slot games only, while others may apply to live casino or sports betting. The eligible game types will be clearly stated in each promotion's terms. When in doubt, check the Promotions page or contact support.

Yes. VIP7 uses SSL encryption across the entire platform to protect data in transit. Your personal details are stored securely and are never sold or shared with third parties without your consent, in line with our Privacy Policy.

OTP (One-Time Password) is a security feature that sends a unique code to your registered mobile number whenever you log in or make sensitive changes to your account. It adds a second layer of protection so that even if someone has your password, they can't access your account without your phone.

Change your password immediately through the Login page and contact our support team at [email protected] right away. We recommend also updating your mobile banking and e-wallet credentials if you use the same password elsewhere. Never share your OTP or password with anyone.

Yes. VIP7 is committed to safe and responsible play. We encourage all members to set personal limits on their deposits and session time. If you feel gaming is affecting your daily life, visit our Responsible Gaming page for self-help resources and guidance. Gaming should always be a form of entertainment, not a way to make money.